Delivery Policy

PAY ATTENTION TO THE DELIVERY ADDRESS

Men From Rio will arrange for the products to be sent to the address requested by the customer. Therefore, to ensure that there are no problems with the delivery of your order, we ask that you carefully fill in the address where you wish to receive your order.

DELIVERY TIME

All orders are shipped within 1-5 days after payment is cleared.

Always aiming for reliability and credibility with our customers, our products are shipped directly from the factory in China or the United States. The estimated delivery time is 5 to 21 days, and may vary depending on the type of shipping and city. Our Free Shipping usually takes between 2 and 3 weeks for the South, Southeast and Central-West regions, and between 2 and 4 weeks for the North and Northeast regions.

Deliveries are made by the Post Office directly to the address registered by the customer.

*Delivery times are subject to stock availability and exclude customs delays.

SHIPPING PRICE

Our Free Shipping is free throughout Brazil.

TRACKING CODE

Men From Rio sends the tracking code to your email registered in our system as soon as the product is shipped. This code is all you need to track your order and all package movements from shipping to delivery.

This monitoring is the customer's responsibility, and they must pay attention to the movements of the object as there may be cases where it may be necessary to collect an object from the Post Office due to the object's delivery area, an error in the registered address or lack of service by the postman.

If you already have your tracking code, see our tracking page.

SAFE PURCHASE

Men From Rio offers you total security in your purchase.

From Monday to Friday, from 10 am to 5 pm, our team is ready to answer any questions or resolve any problems that may arise via our email. [email protected].

In addition, all purchases made have delivery insurance, which protects you in case of misplacement, loss or theft of merchandise from the Post Office. We always offer you options to have an incredible shopping experience!

ATTENTION: RECIPIENT ABSENT

Make sure there will be someone at the address to receive your products. The Post Office will make three attempts to deliver products. If there is no one at the address to receive the package on any of the attempts, the package will be taken to the Post Office branch closest to the address. In this case, the recipient of the package will need to collect it from the Post Office branch within 7 calendar days. If the recipient of the package does not collect it, according to Post Office rules, the package will be returned to the sender, and you will need to pay a new shipping fee, depending on the product, to resend the order.

All details related to delivery attempts, as well as the address of the post office where the recipient must pick up their package in the event of absence at the address, are recorded in the order tracking provided by the store.

ATTENTION: AREAS WITH HOME DELIVERY RESTRICTIONS

The Post Office does not deliver to homes in some cities, rural areas, or hard-to-reach or high-risk areas. If your item is destined for an area with home delivery restrictions, the Post Office will assess what action should be taken for the indicated ZIP code, and may extend the delivery period for the item by an additional 7 days or send the item to one of the Post Office locations so that the recipient can pick it up. The Post Office will leave a notice of arrival at the recipient's address, and the recipient must go to the indicated Post Office location, bringing identification documents, to pick up the item. The storage period is 7 calendar days. If the period expires and the package is not picked up, the item will be returned to the sender, and the customer will be responsible for paying a new shipping fee, depending on the product, to resend the package.

ATTENTION: INCORRECT OR INCOMPLETE ADDRESS

Men From Rio is not responsible for incorrect or incomplete delivery of the destination address for orders placed in the store. If the address is incorrect or incomplete, according to the Post Office's rules, the package will be returned to the sender and no further delivery attempts will be made to that address.

If delivery is not made due to a discrepancy in the address provided by the customer, the customer will need to wait for the product to be returned, and only then a new product will be processed and sent at no cost to the customer, or a refund will be issued. Alternatively, the customer can pay a reshipping fee, depending on the product, so that a new shipment can be made immediately without having to wait for the initial order to be returned. To do this, simply contact the store's support.

ATTENTION: LATE ORDER

If your order is delayed by more than 30 business days after the order's dispatch date (excluding delays for customs clearance) and you no longer wish to wait, the customer may choose between having the same order reshipped, or a refund of the amount paid, simply by contacting the store's support.

For other questions related to delivery, please see our FAQ .

BY MAKING A PURCHASE ON OUR WEBSITE, THE CUSTOMER DECLARES THAT HE OR SHE IS AWARE OF AND IN AGREEMENT WITH EVERYTHING DESCRIBED ABOVE.