Frequently Asked Questions - FAQ

1. IS THE SITE RELIABLE?
Men From Rio is a brand of FCP DESENVOLVIMENTO E
SOLUTIONS LTDA. CNPJ: 43,859,140/0001-22
Ipanema – CEP -22411-000- Rio de Janeiro, RJ and works with the largest
security platforms for e-commerce in Brazil. In addition, our website
It has SSL security, which is mandatory by law for all online stores.
in Brazil, as it encrypts all transactions made on the website, ensuring confidentiality
of all information.
If you have any further questions, please send us an email to
[email protected] or on the contact page or even a whatsapp to
(21) 967171379.

2. HOW MUCH DOES SHIPPING COST FOR PRODUCTS?
All our products have free shipping throughout Brazil. This is a
differential of our store.

3. WHAT ARE THE DELIVERY PERIODS FOR FREIGHT?
AVAILABLE?
Free shipping shipping period: 2 to 5 days for processing and shipping. And 12 to
21 business days for delivery.

4. WHY DO PRODUCTS TAKE 12 TO 21 BUSINESS DAYS TO DELIVERY?
TO ARRIVE?
We purchase products at advantageous prices, more advantageous than those practiced
in the mainstream market, and this is possible thanks to our collaboration with
international suppliers from the US, Europe and Asia. When you perform a
new order in our store, we forward an order directly to our
suppliers, who in turn ship the products directly to your
residential address.

6. DO ALL ORDERS COME WITH A TRACKING NUMBER?
Yes. We value transparency and therefore all products are
shipped with tracking codes.

5. WHEN WILL I RECEIVE THE TRACKING NUMBER AFTER
MY PURCHASE?

You will receive your tracking within 3 to 7 business days after making your purchase. If
Even after this period you have not received it, just get in touch
us via email INCLUDING your order number (something like #1234)
and we will give you a position.

6. WILL RETURNS BE FREE REGARDLESS OF THE CASE?
Yes. We value the freedom to return any item within the time period.
7 days after delivery under the same operating condition and all
delivery components.

7. IN CASE OF DEFECTS, HOW IS THE RETURN MADE?
In case of defects, Men From Rio offers to return them to you.
free of charge within 30 days after delivery as soon as the defect is proven
(read more in our Refunds and Returns Policy).

8. HOW TO BUY A PRODUCT? SEE THE STEPS:
(1) Choose Products: Select the desired products and click “Buy”
Now".
(2) Continue shopping: Click on "Finalize Purchase" when all products are
desired items are in the cart.
(3) Delivery Address: Fill in the delivery details and select the type of
delivery. If you wish to send a gift to another recipient, do not forget
to check that the address is correct and provide the name of the recipient (who
will receive the gift)
(4) Choose Payment Method: Available options:

 Credit Card
 Pix
 Bank slip

(5) Finalize Purchase: Check your order information and click on "Finalize
Buy".
Announcements: You will receive messages with order details in your email. To
ensure receipt of our messages, add the email
[email protected] in your contacts. Don't forget to check your inbox
spam/junk mail, as some important messages may go there depending on
from your email configuration.